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Privacy Policy

Smiles. LLC (hereinafter referred to as the "Company") has established and published a policy regarding the appropriate protection and use of personal information (hereinafter referred to as the “Privacy Policy”) in accordance with the Act on the Protection of Personal Information.

Acquisition of personal information

The Company shall acquire personal information through lawful and fair means.

Use of personal information

The Company shall use personal information only for the purposes of use indicated at the time of acquisition and to the extent necessary for the performance of our business. If the Company jointly uses personal information with a third party or entrusts the handling of personal information to a third party, the Company shall conduct a rigorous investigation of the third party and provide appropriate supervision to ensure confidentiality.

  1. To inform customers (hereinafter referred to as the “Customer”) of the Company's various products and services
  2. To provide, maintain, protect and improve the Company's various products and services
  3. To settle usage fees
  4. To inform customers of the Company's various products and services and related services
  5. To conduct our marketing research
  6. To respond to actions that violate the Company's Terms of Service and policies
  7. To respond to inquiries and other requests

Management of personal information

The Company will maintain the accuracy of personal information and manage it safely. In order to prevent loss, destruction, falsification and leakage of personal information, the Company shall take appropriate information security measures against unauthorized access and computer viruses. The company shall not leak personal information by taking it out or transmitting it to an external party.

Provision of personal information to third parties

The Company shall not provide or entrust the handling of personal information to a third party except for the following cases:

  1. When the Company entrusts the handling of personal information to a third party within the scope necessary to achieve the purpose of use set out in this policy.
  2. When personal information is provided in line with business succession due to a merger or other reasons.
  3. When it is necessary to cooperate with a national or local government agency, or a person commissioned by them in carrying out duties prescribed by law and obtaining the Customer's consent may hinder the performance of the said duties.
  4. When the Customer has given prior approval for the disclosure of their personal information.
  5. Other cases permitted by the Act on the Protection of Personal Information or other laws and regulations.

As to outsourcing

When outsourcing operations such as payment agency services, The Company may outsource personal information to the minimum extent necessary. In addition, when outsourcing, the Company shall provide appropriate supervision to ensure that the outsourcing party maintains confidentiality, provided that the outsourcing party has a personal information protection system that is equal to or higher than the Company's one.

As to payment information

Since the Company is outsourcing settlements to the payment agency, the Company shall not hold payment information in-house. If the Customer’s payment information is leaked due to the negligence or mistake of the payment agency, the Company shall be deemed not to be liable for it.

As to disclosure, correction, suspension of use and deletion of personal information

The Company confirms that the individual has the right to request disclosure, correction, suspension of use, deletion, etc. of his/her personal information, and the Company shall respond promptly and without objection if such a request is made. If the Customer has any opinions or questions about the Company's handling of personal information, please contact the Company's inquiry desk.

Measures taken for safety management

If the Customer contacts the Company at the contact details listed at the end of this page regarding the measures the Company has taken to safely manage the information the Company has obtained from the Customer, the Company shall respond to the Customer individually in accordance with the provisions of the law.

About the use of cookies, etc.

The Company's services use cookies and similar technologies.
Through these technologies, the Company may collect some of the Customer’s information (such as identifier information). The collected information is used to analyze the Customer’s use of the Company's services, improve the convenience of the Company's services, and provide the Customer with information about the Company's services and promote the sales.

Details of personal information sent to external parties

To analyze the use of the Company's services, the Company shall send some of the Customer information that the Company has obtained to the services provided by third parties other than the Company as follows: 
These third parties shall collect user information without including any personal identifiable information, and the collected information shall be managed in accordance with the privacy policy and other regulations established by the third parties.

  1. Google Analytics provided by Google LLC
  2. Google Tag Manager provided by Google LLC
  3. Sentry provided by Functional Software, Inc.

Please contact each company for information on how to stop collecting this information.

Changes to this Policy

The Company shall comply with Japanese laws and other regulations that apply to the personal information the Company hold and shall review the operational status regarding the handling of personal information, etc., and strive for continuous improvement. The Company may change this policy as necessary. If the Company makes changes, the Company shall notify the Customer by posting them on the Company's website. However, if the changes are those for which the Customer’s consent is required by law, the Company shall obtain the Customer’s consent in the manner specified by the Company. When the Terms are changed, the Company shall display the changes on its website and clearly indicate the date on which the changes shall take effect.

Personal Information Manager

Smiles. LLC Personal Information Manager
Contact Information
For any comments, questions or inquiries regarding the handling of personal information, please contact the following email address:
[email protected]

Personal Information Handling Association

8-222 Miyake, Ginan-cho, Hashima-gun, Gifu Prefecture
Smiles. LLC
Representative: Takuya Ichihashi

Established on: April 17, 2023
Revised on: April xx, 2024